After a decade of success in the Telecommunication sector, DBSS was founded in 2012 with the foresight to identify hitherto-untapped opportunities, especially in the IT, Education and Finance sectors and the vision to transform those opportunities into a well-oiled mechanism for delivering lasting value to clients requiring end-to-end business management solutions.
DBSS is a global business process outsourcing company with deep industry and business process knowledge, a partnership approach and comprehensive service offerings that enable us to deliver business value to all the leading and growing companies. We offer a wide range of services across Banking and Financial Services, Telecommunications, , Insurance and Retail management services. DBSS very finely weaves across services through the customer lifecycle including customer acquisition, customer care, billing, collections and transaction processing.
DBSS leverages on its technology solutions that best suit our clients and provide them with operational excellence. We offer the benefit of efficiency and increased efficacy to all our clients, which help them to meet their needs in a timely and cost-effective way.
Our proficiency across capabilities within the BPO space has helped us expand our business proposition in both inbound and outbound process management services. With our unswerving focus on client satisfaction and a keen eye for innovation, we have successfully partnered our clients in expanding their business, both vertically and horizontally.
Our biggest differentiator is our approach to "extending your enterprise." We understand that working the way our clients work is key to outsourcing success. Clients elect to partner with us quite simply because our management practices, systems and processes are geared to a simple fact - outsourcing succeeds when the provider works hand-in-hand with the client, bringing new processes and systems, new performance-enhancing techniques and skills, fundamentally solving business problems and moving the dial together, and not imposing their culture.
Flexibility is the cornerstone of our success. Not all organizations seek to implement radical change. We engage with equal passion with clients seeking to implement a "trial and learn" model, one process at a time, as with those aiming to transform multiple processes or complete functions at once.
Clients expect their providers to have a deep level of industry and process intimacy. So whether you seek to outsource shared back-office processes, such as finance and accounting, procurement, human resources administration, customer care and research and analytics or industry-specific processes, we ensure that we leverage our deep industry knowledge to ensure that your outsourcing succeeds.
Our relentless focus on quality has been acknowledged independently by the industry. We ensure that continuous improvement is built into our processes rather than managed as a one-off project.
Vision
To deliver world-class services that will consistently meet and exceed our customer's expectations in a cost-effective manner, thereby becoming a leader within the BPO Space.
Mission
To create world-class capabilities to ensure effective and efficient delivery to our customers by relentless focus on continuous improvement, leading to expansion of our business proposition.
Values
Collaboration : Inculcate team spirit; work as a team.
Innovation : Think beyond and improve the way you work.
Integrity : Do the right thing; take the right action.
Knowledge Sharing : Know the right things; share what you know
Infrastructure
The state-of-the-art VTM InfoTech park (DBSS) are located 15 min from Andheri/Kurla railway station, (area2500 Sq. Feet). Currently 70 seats in function and 50 seats to go live.
Ideal working space for offices, software units, call centers, BPO's and service centers with immediate high speed connectivity.
Conference and training facilities with multimedia projection systems for presentations
Technology
4+4 MBPS Leased Line to ensure uninterrupted link-up as well as adequate speed.
Predictive /Preview/Progressive Dialer
High End IBM, HP Servers for Databases, Email, CTI and other applications (SQL server etc).
World Class Network Operations Center with Well Equipped Server Rooms
Gigabit Ethernet based LAN with P-IV Desktops for Agents
SSL VPN and Data encryption for secured upload / download.
24 hrs power back up.
