We offer world-class end-to-end business process outsourcing services that can help companies achieve improved business performance. We bring together state-of-the art infrastructure, advanced technology, best people, and process excellence, to deliver services that create a real value impact on our clients business.

Our service portfolio includes inbound and outbound call management and back office operations support. By customizing our services to best suit our clients' business requirements; we help our clients achieve maximized process productivity and profitability.

We are committed towards maximizing the value creation for its clients. To achieve this, we are constantly identifying solutions and strategies that can help us extemporize on our service deliverance towards our clients.

We are handling several domestic & international inbound & outbound processes. We are expertise in the following fields:-

Banking

Insurance/Healthcare

Telecom

Retail/Media/Entertainment

Technical process inbound & outbound

Quality

Our Quality program is a disciplined methodology for defining, measuring, analyzing, improving, and controlling the quality of our processes and services. The team focuses on enhancing SLA metrics, productivity, and quality through call monitoring and data analysis.

We Process Excellence Department ensures that:

Continuous improvement of the processes - Tools and Systems

Variations are tracked and controlled on a regular basis - Appropriate checks and follow ups are done to ensure efficiency

We focus on quality results in:

Excellent and Reliable Service Delivery

Streamlined Operations that Ensure Customer Satisfaction

Efficient Business Processes

Training and Development of the Team

The Quality life Cycle includes broadly:

Call Evaluations -Live calls and screen barge-ins

Digital recording and monitoring of the calls - Record reference and training purposes.

Feedback sessions- Coaching and mentoring

Periodic Audits

We believe in delivering numbers with Quality and focus to enhance Customer services to our customers. We continuously work to enhance current quality practices and share the learning with our customers to create new benchmarks